CURRY HEALTH NETWORK
BILL OF RIGHTS & RESPONSIBILITIES
PDF Download: Patient Rights & Responsibilities PolicyPDF Download: Patient Rights & Responsibilities - all content of this web page
Curry Health Network supports individualized care that takes into account your comfort and dignity. Care is delivered in a way that is free from abuse, discrimination or harassment based on age, race, color, ethnicity, national origin, culture, language, sex, sexual orientation, gender identity or expression, physical or mental disability, religion, socioeconomic status, marital status, military or reserve status, or any other status protected by law.
YOUR RIGHTS
●Reasonable access to care.●Care that is considerate and respectful of your cultural, psychological, spiritual, and personal values, beliefs, preferences, and personal dignity.
●Pastoral and other spiritual services.
●Designate a decision maker in case the patient is incapable of understanding a proposed treatment or procedure or is unable to communicate your wishes regarding care.
●Participate in the development and implementation of your plan of care.
●Make informed decisions regarding your care, this includes being informed of your health status, being involved in care planning and treatment, and being able to request or refuse treatment. This right does not include the ability to demand the provision of treatment or services deemed to be medically unnecessary or inappropriate.
●Formulate advance directives (inpatients only) and have hospital staff and practitioners who provide care comply with these directives.
●Designate a representative to make decisions to exercise the patient’s right to participate in the development and implementation of the patient’s plan of care.
●Have a family member or representative of your choice, and your own physician notified promptly of your admission to the hospital.
●The right, subject to your consent, to receive the visitors whom he or she designates, including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend, and your right to withdraw or deny such consent at any time, and to be informed of any clinical restriction or limitation on such rights.
●Designate a support person to be present throughout the stay unless restricted by policy and to make decisions regarding visitation.
●Receive care in a safe setting.
●Be free from all forms of abuse, discrimination, and harassment.
●Confidentiality of your clinical records.
●Access information contained in your clinical records within a reasonable period of time.
●Be free from restraints and/or seclusion in any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff.
●Prompt resolution of grievances.
●A pain management plan and effective management of pain.
●Participate in ethical questions that arise during your care, including issues of conflict resolution, withholding of resuscitative services, forgoing or withdrawal of life sustaining treatment, and participation in investigational studies or clinical trials.
●Receive adequate information about the person(s) responsible for the delivery of their care, treatment, and services.
●Be informed of outcomes of care they must be knowledgeable about to participate in current and future care decisions, including when the results of care significantly differ from expected results.
●Effective communication as appropriate to age, understanding and language.
PATIENT RESPONSIBILITIES
●Providing, to the best of their knowledge, accurate and complete information about presenting complaints, past illnesses, hospitalizations, medications, and other matters relating to the patient’s health. They are responsible for reporting unexpected changes in the patient’s condition to the responsible practitioner.●Asking questions when they do not understand what has been told about the patient’s care or what they are expected to do.
●Following the treatment plan developed with the practitioner. They should express any concerns they have about their ability to follow the proposed course of treatment.
●Accepting the consequences of failing to follow the recommended course of treatment or using other treatments.
●The outcomes of refusing treatment or failing to follow practitioner instructions.
●Being considerate of other patients and hospital personnel by not making unnecessary noise, smoking, using profanity, threatening behavior or language or causing distractions.
●Respecting the property of other persons and that of the hospital.
●Promptly meeting financial commitments agreed to with the organization.
●Let the staff know if you must leave a care area (hospital or clinic), and when you expect to return.
●Cancel appointments you are not able to keep.
PATIENT SAFETY
When you are a patient at Curry Health Network, you have a right to receive safe medical care. Being involved in your care is one important way to be certain you are safe. This means:- Double check: Help our staff provide safe care and a safe care environment. It's OK to ask if they remembered to:
●Confirm they are providing care to the correct patient.
●Wash their hands.
●Mark the site for your surgery or procedure.
●Do everything they could to protect you from falling.
CONCERNS OR SUGGESTIONS
●Do you have concerns about your care or your safety while at Curry Health Network? Please talk with us about your concerns, tell us your complaints and suggest ways we can improve. We will not force you to do something, discriminate against you, interrupt the services we are providing or punish you in some way just because you complain. If you are concerned or upset about your visit, we would like you to talk with the manager of the service before you leave. They often can solve the problem or clear up a misunderstanding.●Curry Health Network is committed to the prompt resolution of complaints and grievances. If you still have a concern after talking with the manager or wish to file a grievance, please contact us by phone to (541)247-3183 or (541)247-3164, mail (Curry Health Network, 94220 4th Street, Gold Beach, Oregon 97444), fax (541) 247-3159 or via email.
●Curry Health Network strives to resolve grievances in a timely manner, ideally within 7 days. If more time is needed to investigate your grievance you will be notified in writing of the request for more time for investigation and resolution.
●Upon resolution of your grievance you will be provided with a written notice of the decision from the Quality Department and the steps taken on behalf of you to investigate the grievance and the results of the grievance process, and the date of completion.
●If we still have not addressed your concern, the following resources are also available to assist you:
State of Oregon, Health Care Regulation and Quality Improvement
800 N.E. Oregon Street, Suite 465, Portland, OR 97232971-673-0540, Fax: 971-673-0556
State Quality Improvement Org., Health Insights
2020 SW Fourth Avenue, Suite 520, Portland, Oregon 97201503-279-0100, Fax: 503-279-0190
Last updated 07/03/2023